Enhancements made to patient email notifications
Quick Facts
- A total of 58,195 patients provided consent to receive email notifications about their referral
- To date, 6959 patients completed a Patient Experience survey
- Over 40 enhancement requests were logged from the patient satisfaction survey in the past year
Key takeaways
Feedback received from the Patient Experience Survey, clinical champions and eReferral deployment teams is a rich source of evidence to inform numerous enhancements to the structure and functionality of the patient email notifications.
I have some brain/memory problems and electronic referral helps me. It gives me one more level of reminder, information and appointment expectations.
Patient Testimonial
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