Summer 2025 Edition of the West Deployment Team Newsletter
Welcome to the Summer 2025 Edition of the West Deployment Team Newsletter for health professionals in the West Region!
Our West Deployment Team supports the deployment of eConsult in South West and Waterloo Wellington, and eReferral across South West, Waterloo Wellington, Hamilton Niagara Haldimand Brant, and Erie St. Clair.
Updated Contact Information:
It has been three months since the name ‘Amplify Care’ was chosen to better reflect our organization’s commitment to amplify clinician voices in digital health! We promise to continue providing support to healthcare professionals with digital health solutions that benefit them and their patients.
Along with our new name and new Amplify Care website, the West Deployment Team also has new contact information! You can reach our team for your eReferral and eConsult questions at any time at westregion@amplifycare.com.
In this Issue:
- Discover new specialists available to respond to your eConsults
- eReferral Onboarding Pause
- West Region Highlights
- eReferral News & Updates:
- New! Autofill Templates for eReferral
- New! Archival Rules for eReferrals
- Coming Soon! Update for Telus PS Suite Ocean Integrations
- eConsult News & Updates:
- eConsult BASE Group Information
- New! Updated Osteoporosis EMR Tool
- Amplifying Clinical Perspectives: Shaping the Future of AI Scribes in Primary Care
- Amplify Mission
- Contact Information
eConsult Updates in the West Region
Discover new Specialists and Specialist Groups who have been onboarded to respond to eConsults!
- Dr. Abdulrazzak Atiyah – Plastic Surgery (WW)
- Dr. Alan Gob – Hematology (SW)
- Dr. Debbie Leung – Psychiatry (WW)
- Dr. Denise Wexler – Dermatology (SW)
- Dr. Gayathri Sivakumar – Ophthalmology (SW)
- Dr. Hemavathy Purushotham – Pediatrics (SW)
- Dr. Tabitha Tse – General Surgery (WW)
NEW REGIONAL BASE GROUPS:
- South West Regional Plastic Surgery
NEW PROVINCIAL BASE GROUPS:
- Provincial Women’s Menopause Group
- Provincial Women’s Sexual Health Group
- Provincial Endocrinology – Osteoporosis Group
eReferral Onboarding Pause
Amplify Care is currently working with Ontario Health to develop and ensure a more sustainable long-term provincial plan for eReferral that is in alignment with the provincial ‘Patients Before Paperwork’ strategy. More information can be found here: https://www.ontariohealth.ca/digital/innovations
To that end, Ontario Health initiated a public procurement through a Request for Proposal for Vendor(s) of Record to provide eReferral Management Solution(s). The last phase of this process is underway. As a result, onboarding to eReferral is currently ‘paused’ and new eReferral Users (both Senders and Receivers) cannot be onboarded until this process is complete.
If you are already set up with eReferral and need support or additional training, please reach out to your Change Management Specialist, or email westregion@amplifycare.com.
If you are interested in onboarding to eReferral (as a Sender, Receiver, or both), as part of the provincial program, you are encouraged to complete the following form: Ontario Health eReferral Expression of Interest (EOI) Form.
Highlights in the West Region
eReferral
eConsult (SW & WW only)
Regional eReferral Highlights
NEW! eReferral Autofill Form Templates
As of June 26, 2025, Ocean now allows users to save frequently used eReferral requests as templates that can be applied to future eReferral forms with just a click! These autofill templates eliminate the repetitive process of manually completing commonly used forms.
This new feature supports standardized entries for diagnostic imaging requisitions, rapid entry for common specialist referrals, and allows the re-use of any common answers that users tend to provide.
Autofill templates offer numerous opportunities to simplify and streamline eReferral workflows. As an example, a Primary Care Clinician may create a template to streamline sending chest x-ray requisitions to their local hospital.
The image to the below demonstrates the creation of a chest x-ray template. When this template is selected in the future, the saved fields (indicated by green arrows) will be automatically populated.
Similarly, an Internal Medicine specialist may choose to create an Autofill template for sending electrocardiogram eReferral requests. Users can create templates that are private to them or choose to share with colleagues who are also users on the same Ocean site.
Autofill Templates have many benefits for both Primary Care and Specialist practices, including:
For more information on Ocean eReferral’s new Autofill Template feature, please reach out to your Amplify Care Change Management Specialist or visit the Ocean website.
Update: New Archival Rules for eReferrals
As of July 18, 2025, updates have been made to the archiving logic of eReferrals in Ocean.
Ocean eReferrals were previously stored for 12 months after the referral was initiated (with some exceptions based on the referral status). eReferrals will now be stored in Ocean indefinitely until they reach a terminal state (Completed, Cancelled, Declined or Externally Managed). This new change will allow for enhanced archiving control.
Deletion warnings will now only occur for Cancelled and Declined referrals that are about to be archived. For eReferrals/eConsults that have been marked as Completed and that meet more than one of the archiving criteria, the exact date of archive will be visible in the Event Log (which can be accessed through the Action Menu).
If you would like assistance with enabling your automatic completion settings, or if you have any other questions at any time, please reach out to your Change Management Specialist or email our general email at westregion@amplifycare.com.
Coming Soon for Ocean Sites Integrated with Telus PS Suite
An updated Custom Form will be available at the end of August for clinicians who send eReferrals and/or eConsults through TELUS PS Suite integrated with Ocean.
Some TELUS PS Suite users have experienced an issue with information not populating properly into the patient chart in instances where two or more eReferrals/eConsults were sent on the same day for the same patient.
An updated Ocean eReferral Custom Form is anticipated to be released on August 29, 2025. TELUS PS Suite users are encouraged to navigate to OceanMD’s website to the TELUS PS Suite Integration Set-Up page to download and find instructions on how to update the new Custom Form.
Amplify Care’s Change Management team would be happy to assist clinics with this update. Please reach out to your Change Management Specialist for questions or assistance, or email our general inbox at westregion@amplifycare.com.
eConsult BASE Group Information
The eConsult Centre of Excellence has added a new page to their website so that clinicians can have easier access to the BASE groups available in their regions.
Please click HERE for up-to-date lists of Regional and Provincial BASE groups available for your eConsults!
New! Updated Osteoporosis EMR Tool
Amplify Care is excited to announce the release of our updated Osteoporosis Assessment Tool, now compatible with TELUS PS Suite, OSCAR Pro, and Accuro QHR EMRs. This tool is free to download from our website, with implementation support also available from our team.
Developed in collaboration with Osteoporosis Canada and aligned with the 2024 clinical guidelines, this EMR-integrated tool supports evidence-based assessment and management of Osteoporosis. It features a main form with links to clinical resources and guidance, helping clinicians to deliver proactive, standardized care.
Osteoporosis is a silent disease that often goes undetected until a fracture occurs, commonly in the hip, spine, or wrist. This tool helps clinicians identify at-risk patients and document care in accordance with best practices.
Click the button below to access a full library of free EMR tools directly through our website.
Amplifying Clinical Perspectives: Shaping the Future of AI Scribes in Primary Care
Amplify Care, in collaboration with Doctors of BC and under the oversight of Canada Health Infoway, recently led an evaluation of AI scribes in British Columbia to understand their real impact on physician workflow.
What we learned from over 7,000 appointments using an AI scribe:
- Family physicians saved an average of 2.7 hours/week in documentation time
- There were greater time savings with EMR-integrated tools
- Most physicians said the tools helped them feel more focused and less burned out
- Consultant specialists also reported less cognitive burden
- 98% of patients were comfortable with the technology
The biggest takeaway was that clinician feedback is essential to making AI tools work in real practice.
Please visit our Amplify Care blog post that looks at the importance of incorporating clinician perspectives into AI scribes and other digital health initiatives. While there, please take our quick poll to help inform future directions in AI. Sharing your voice helps to shape more supportive tools for healthcare!
Amplify Mission
