eReferral Adoption Strategies throughout the COVID-19 Pandemic
Change Management Strategies during the Pandemic:
- Remote training, targeted live webinars and myth-busting engagement sessions
- Maintaining open lines of remote communication and regular check-ins
- Newsletters to keep users informed, highlighting tips and tricks
- Promoting and leveraging eReferral technology and enhancements
Key takeaways
Adapting change management tactics and clinical engagement strategies has resulted in increased adoption of electronic referral, supporting a quick rebound post first wave of the COVID-19 pandemic.
Having a one-on-one demo and sending links to instructions with attachments so that I can practice on my own; extending an ongoing offer to support as needed down the road, providing direct contact information, and welcoming callbacks numerous times if there were questions, was helpful!
Nurse Practitioner
Post-Training Survey OH-West
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Virtual Visits: A case study on the use and benefits of clinician-initiated virtual visits
Virtual visit technologies enable two-way, digital communication between healthcare clinicians and their patients, allowing a…
-
A case study on the impact of the COVID-19 vaccination reconciliation tool on primary care efficiency
COVID-19 vaccinations are provided across many clinics in Canada and patients are encouraged to be…
-
Patient experience with eReferral email notifications in the South West subregion
Patients that are emailed appointment information and reminders report an improved healthcare experience and prefer…
-
Ocean to OTN Integration
To further increase adoption and utilization of the Ontario Health (OH) eConsult Service, Ocean eReferral…