eReferral Adoption Strategies throughout the COVID-19 Pandemic
Change Management Strategies during the Pandemic:
- Remote training, targeted live webinars and myth-busting engagement sessions
- Maintaining open lines of remote communication and regular check-ins
- Newsletters to keep users informed, highlighting tips and tricks
- Promoting and leveraging eReferral technology and enhancements
Key takeaways
Adapting change management tactics and clinical engagement strategies has resulted in increased adoption of electronic referral, supporting a quick rebound post first wave of the COVID-19 pandemic.
Having a one-on-one demo and sending links to instructions with attachments so that I can practice on my own; extending an ongoing offer to support as needed down the road, providing direct contact information, and welcoming callbacks numerous times if there were questions, was helpful!
Nurse Practitioner
Post-Training Survey OH-West
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Reducing no show rates through the use of eReferral
Missed appointments (no-shows) are a significant issue in primary care settings,1,2 with many medical care…
-
Introducing Amplify Care: same mission with a new name and an even bigger impact
On behalf of the entire team, I am thrilled to announce the launch of our…
-
eReferral supports orthopedics in Ontario
Key takeaways Electronic referral (eReferral) for Orthopedics has expanded across Ontario, enhancing the patient experience…
-
eReferral supports cataract surgery in Ontario
Key takeaways Electronic referral (eReferral) for Cataract Surgery has expanded across Ontario, enhancing the patient…