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eReferral supports diagnostic imaging in Ontario

Key takeaways

Electronic referral (eReferral) for Diagnostic Imaging (DI) has expanded across Ontario, enhancing the patient experience throughout the province 

424
Locations are receiving DI eReferrals across ​ the province​
821,122
Patients have been referred to DI services using eReferral​
1,764,209
DI eReferrals have ​ been processed ​ through eReferral​

Quick facts

eReferral allows referring clinicians to select the most appropriate destination for the patient’s referral by choosing a site based on location, clinician preference, or patient preference

eReferral gives referring clinicians access to a health map that allows them to see the wait times and geographic locations; the clinician and the patient can then make an informed decision about where they send their referral​

eReferral also enables patient communication through emails that keep patients in the loop throughout the referral process; over 860,000 DI eReferrals included patient consent to receive email notifications​

Patients who receive email notifications are invited to share their feedback via a brief survey about their eReferral experience. Survey data from patients who received a DI eReferral show:​

  • 88% of DI patients were satisfied with their eReferral experience​
  • 94% of DI patients reported that eReferral email notifications improved their referral experience​

Testimonials from patients who received email notifications for a Diagnostic Imaging eReferral​

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