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Patient experience with eReferral email notifications in OH-East

Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral experiences.

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.

  • 2,874 OH-East patients responded to an experience survey between April 2021 and June 2022
  • 86% of patients report being satisfied with eReferral
  • 86% of patients felt more informed throughout their eReferral experience than in previous referral experiences
  • 71% of survey respondents were over the age of 60
  • Patients that confirm appointments online help to reduce the amount of time clinics need to spend calling patients

Information very clearly presented… I like being able to read and re-read the information instead of having to talk to someone on the phone and try to remember what was said

OH-East Patient
Patient Experience Survey​

96%
felt that the eReferral process was easy to follow​
94%
felt that the email notifications made it easier to track their referral progress​
93%
felt that receiving email notifications about their eReferral improved their healthcare experience​

A great way to have appointments booked.

I love that I can quickly add this appointment to my online calendar.

First time using this process…very impressive!

OH-East Patients
Patient Experience Survey​

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