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Patient experience with eReferral in Ontario Health Central Region

Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral experiences.​

Quick Facts

When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.​

  • 3,387 OH-Central patients responded to an experience survey between April 2023 and January 2024​
  • 87% of patients report being satisfied with eReferral​
  • 83% patients felt more informed throughout their eReferral experience as compared to their previous referral experiences​
  • 72% of survey respondents were over the age of 60​
  • Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency. ​

Great communication email and let me know that I would be receiving communication when the appointment was booked so I was not left wondering if the referral was sent

OH-Central Patient
Patient Experience Survey​

93%
felt that the eReferral process was easy to follow​
90%
felt that the email notifications made it easier to track their referral progress​
89%
felt that receiving email notifications about their eReferral improved their healthcare experience​

Impressed how quickly I was contacted for appointment and how quickly I can be seen.

Clear and straightforward information. Everything is there for me to refer back to at any time.

OH-Central Patients
Patient Experience Survey​

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