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Satisfaction with eReferral in Primary Care

Primary care providers and office staff are using eReferral in place of faxed referrals in many regions across the province. A total of 120 PCPs responded to a User Satisfaction Survey sent to all eReferral users across Ontario in July 2020. Findings from the survey include:

78%
of PCPs agree that eReferral improves the communication and sharing of patient information between health care providers
78%
of PCPs would recommend eReferral
76%
of PCPs agree that eReferral is easily integrated into their workflow
73%
of PCPs agree that eReferral makes it easier to track patient referral statu

Key takeaways

Primary care providers (PCPs) and office administrators are highly satisfied with eReferral and find that it improves their experience with sending and managing their referrals

Referrals can be done on the spot with the patient in the room, so no procrastinating as was the case in the past having to gather info from the file and fax referral and never knowing if it got there for sure.​

Administrator Testimonial
West Region Office

It is quick and the notifications are an excellent way of letting the physician know what is happening in the referral process.​

Administrator Testimonial
North Region Office

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