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eReferral supports orthopedics in Ontario

Key takeaways

Electronic referral (eReferral) for Orthopedics has expanded across Ontario, enhancing the patient experience throughout the province 

225
Locations are receiving Orthopedic eReferrals across ​ the province​
181,624
Patients have ​been referred to Orthopedic services using eReferral​
240,028​
eReferrals for Orthopedics have been processed through eReferral​

Key takeaways

eReferral allows referring clinicians to select the most appropriate destination for the patient’s referral by choosing a site based on location, clinician preference, or patient preference​

eReferral gives referring clinicians access to a health map that allows them to see the wait times and geographic locations; the clinician and the patient can then make an informed decision about where they send their referral​

eReferral also enables patient communication through emails that keep patients in the loop throughout the referral process; over 4,100 Orthopedics eReferrals included patient consent to receive email notifications​

Patients who receive email notifications are invited to share their feedback via a brief survey about their eReferral experience. Survey data from patients who received an Orthopedics eReferral show:​

  • 86% of Orthopedics patients were satisfied with their eReferral experience​
  • 89% of Orthopedics patients reported that eReferral email notifications improved their referral experience​

Testimonials from ​patients who received ​email notifications for an Orthopedics eReferral​

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