A case study comparing patient no shows between appointments booked online versus other booking methods
A patient no-show means that a patient has failed to come into the clinic for a scheduled appointment without providing...
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Fiscal year 21/22 eReferral highlights
eReferral deployment across Ontario, led by the Ontario eServices Program, resulted in a large degree of expansion in fiscal year...
Patient experience with eReferral Appointment Reminders
Patients who are emailed appointment reminders report a positive outcome from this service. Quick Facts When clinicians include a patient’s...
Online Appointment Booking: A case study on potential cost-savings from a Family Health Team perspective
Ontario Health has provided funding for the installation, onboarding, and licensing costs for healthcare practitioners who have implemented Online Appointment...
Patient Email Collection: A case study on collecting patient emails from a Family Health Team perspective
Secure email is one of the most common forms of communication today. In order to communicate effectively with patients, clinics...
Triaging Referrals to eConsult (TReC)
TReC is a workflow that allows specialists to respond to referrals with advice, through an eConsult if they deem it...
eReferral supports community mental health services in Ontario
Key takeaways Electronic referral (eReferral) for Community Mental Health (CMH) services across Ontario has led to an improved clinical and patient...
eReferral improves the efficiency ofthe MSK referral pathway in Northern Ontario
eReferral enables an efficient Musculoskeletal (MSK) model of care in Northern Ontario including the centralized intake and physiotherapy assessment of hip,...
Impact of embedded decision support within eReferral forms for MRI ordering
A recent study revealed that the use of eReferral with embedded decision support (DS) was associated with a higher proportion...
Virtual Care: A case study on virtual visits from a psychiatrist perspective
Virtual care in psychiatry can help to meet patients’ needs for convenient and accessible mental health services, providing an opportunity...
Waterloo Wellington cataract central intake
The Waterloo Wellington Cataract Central (CI) Intake was established in April 2021; in a 5-month period it has processed over...
eReferral email notifications enhance patient experience
Patient email notifications sent by the eReferral solution result in patients feeling more informed and having an improved referral experience...
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